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Terms & Conditions

Cancellation Policy

We have a 24 hour cancellation period at the Salon on the Square. We kindly ask you to make us aware of any appointment changes or cancellations at least 24 hours prior to your appointment time in order for us to try to re-sell the time booked. Any appointment cancelled within 24 hours of your appointment time, will be charged a 50% fee of the appointment cost for loss of time for our staff. Any missed appointments will incur a 100% charge of appointment cost.

Skin Tests

If you have not visited us before or not visited for over 6 months for hair colour we require a skin test at least 48 hours prior to your appointment. Please just pop into the salon for the skin test.

Weddings & Large Bookings

A deposit of 50% is required for group bookings, weddings and large appointment times.

Child Safety

Children are welcome under supervision of an adult. We cannot offer colour services to children under the age of 16.

Discounts

Any offers or discounts can not be used in conjunction with any offers. All offers and discounts are subject to availability.

Salon on the Square Gift Vouchers

Our gift vouchers must be redeemed without exception within 6 months after the date of issue. The expiry date will be marked clearly on the voucher. The vouchers may be used against hair services or any retail products. No change will be given or refund/credit issued if the full value is not used.

Dogs

We welcome quiet and well behaved dogs on leads in the downstairs salon area.

Client Satisfaction

Client satisfaction is of the upmost importance to us. If you are not satisfied with our service, please contact us within 48 hours of your appointment and we will do our best to rectify.

Website Data

We/us - Salon on the Square

This privacy policy sets out how we use and protect any information that you give/supply to us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What data we collect

We may collect the following information:

  • Name
  • Contact information including email address and telephone number
  • Other information supplied by you the user during contact submission
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Reply to customer enquries.
  • Monitor site traffic.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact me. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.